THE THORNCROWN

Most orders are processed within 1–3 business days after payment confirmation. Since many of our BDSM products are handcrafted using premium stainless steel and leather materials, some custom or bulk orders may require additional production time. Once your order has been processed and shipped, you will receive a confirmation email with tracking information. We are committed to ensuring every product meets our quality standards before dispatch.

Yes, we proudly offer international shipping to customers worldwide. We work with trusted courier services to ensure your BDSM products are delivered safely and discreetly. Shipping times and costs may vary depending on your location and local customs procedures. Please note that customers are responsible for any import duties, taxes, or customs fees required by their country. Once your order has been shipped, you will receive a tracking number to monitor your delivery status.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange within 14 days of receiving your item. Products must be unused, in their original condition, and returned in the original packaging for hygiene and safety reasons. Custom-made or personalized BDSM items are non-returnable unless they arrive damaged or defective. Once we receive and inspect the returned item, eligible refunds will be processed to the original payment method. Please contact our support team before returning any product to receive return instructions.

We offer a variety of sizing options to ensure comfort, safety, and the perfect fit for every customer. Our BDSM products are available in multiple sizes, with adjustable designs for many leather straps, collars, cuffs, and restraints. Detailed sizing information, including measurements and fitting guides, can be found on each product page to help you choose the right size. We also provide customization services, allowing customers to request specific sizes, materials, colors, engravings, or design modifications according to their preferences. If you are unsure about sizing or need a custom-made product, our support team is always available to assist you before placing your order.